Replacement policy
Last updated: 17 August 2026
Eligibility, reporting windows and resolutions for digital-access delivery issues.
Coverage
Replacement applies when delivered access is invalid at first use, materially differs from the ordered duration, or ends early through no customer action.
Request window
Report delivery issues with the order number and a redacted screenshot as soon as practical. Never send passwords, recovery codes or wallet seed phrases.
Exclusions
Coverage excludes customer device issues, unsupported regions, provider-policy violations, changed credentials, use outside the purchased scope and third-party interruptions.
Resolution
Validated cases receive replacement access, equivalent store credit or another agreed resolution.